A Collaborative Research Report by MDRi Asia & HKCCA
Public release: Mid‑June 2026
The Hong Kong Contact Centre Study 2026 is an in‑depth research initiative developed in collaboration with the Hong Kong Customer Contact Association (HKCCA). This upcoming report provides an evidence‑based view of how consumers in Hong Kong experience contact centre interactions today – across inbound service, outbound sales, and the evolving use of AI and digital tools in contact centre services.
Drawing on original consumer research, the study explores expectations, challenges, trust drivers, and opportunities for transformation in contact centre operations.
Availability
The full Hong Kong Contact Centre Study 2026 report will be published and available for public download in mid‑June 2026.
Please check back for updates, or follow us on LinkedIn for the official release announcement.